How we became the #1 Canon Dealer in NYC
In the early 1990's we joined a growing Canon dealership, a lot like the one we own now, with enthusiasm and a passion to help our clients.
We did quite well and had secured a strong account base of repeat and referral business throughout NYC by taking care of our clientele. We were fortunate that the company we worked for provided us with the service and flexibility to fulfill our customers' expectations. Our reputation of rapid same day service of Canon copiers anywhere in Manhattan grew quickly.
Unfortunately, the dealer we had invested ten years with was acquired by a national conglomerate. They no longer provided the level of customer service our clients had come to expect. The bureaucracy became stifling for our customers and moral quickly faded, and we were left with a decision to make. Stay and hope our customers would not leave us or find a new home for our customers.
After 10 years of experience on what works and does not work, we decided to open our own Canon dealership in Midtown Manhattan and operate it in a fashion that our customers would appreciate. Our location, flexibility and commitment to fast service allowed us to grow as well as service the copier and printing needs of businesses throughout all of NYC.
Our Vision of the ideal dealership includes:
- A live person to answer the phone during all business hours
- A live dispatch system that would provide real time status of technicians
- An on-site parts inventory that would decrease the wait times for replacement parts
- On-site messengers for parts who would further decrease the wait times for parts
- Partner with the best manufacturers
- Local decision making to quickly and effectively handle issues
- Be available to our clients no matter how large we get
Well fifteen years ago we started with a handful of loyal customers, a couple of technicians, and this vision. We now employ almost 50 team members, partner with numerous manufacturers, have moved to a larger facility for the third time and have grown every year even with economic fluctuations. Our strategy has always been to keep it simple and focus on our client's well-being, and this is the reason for our success.
Our philosophy is that we "earn our keep" when things don't go according to plan. How we react and get creative in order to ensure customer satisfaction constant communicating with the client will "make or break us".
Please contact us personally to find out more about the SOS difference. We would be happy to find out how we can assist you too.