Meet the SOS founders: Tim Glover and Eric Wolf
Back in the early 1990’s, we joined a growing Canon dealership with enthusiasm and a passion to help our clients succeed. We secured a loyal account base throughout NYC by taking care of our clientele and providing a level of service that fulfilled our customers’ needs. Unfortunately, that dealer was acquired by a national conglomerate that no longer provided the level of customer service our clients had come to expect.
We became as frustrated as our customers. So, in 1999 we opened Superior Office Systems (SOS) in midtown Manhattan, with a plan to provide superior service for the printing and copying needs of NYC’s businesses. Our reputation grew quickly because of our personal service, fast response and ability to deliver on our promises. We started with a handful of loyal customers, a couple of technicians, and a vision. Today, SOS employs almost 50 team members, and we partner with the highest quality office equipment manufacturers. We have grown every year in spite of economic fluctuations.
Merger with Sapphire Office Solutions: expanding our capacity to serve you
In 2020, Tim and Eric joined forces with Paul Holstein and his company, Sapphire Office Solutions, a leading New York metro office technology dealership. The combined company is now called SUPERIOR OFFICE SOLUTIONS (SOS). With three offices in Manhattan, Westchester, and Long Island, SOS has now doubled our capacity to serve the businesses of the New York metro area. We have also expanded the brands and products we represent, so we can offer more options to meet every business need.
Tim, Eric, and Paul have always shared a similar belief in the value of superior customer service (hence our name). The new company’s mission is to provide the best service in the industry. At SOS, every customer is important, and it is our goal to exceed all our customers’ expectations. To accomplish that, we hand-pick quality employees and provide them with a great work environment which results in happy, dedicated employees and happy, loyal customers.