When you experience problems with your production printer, you don’t have much time to waste. Even a few minutes of downtime can throw your entire day off schedule and leave you scrambling for support.
At SOS, we understand how frustrating it can be to listen to an automated message and click through multiple menu options before speaking with an actual person. Instead of forcing you to waste precious time on the phone, one of our team members always answers the phone when you need support. After listening to your concerns and identifying your issue, we either start a remote session or hit the road to provide onsite support. No matter what option we decide is best, our team responds to your issue in less than two hours—no exceptions.
Each of our clients has distinctive needs that require tailored production print solutions. Whether you need help with image quality, workflow automation, or color management, we do whatever we can to find the right answer.