Even with weekly preventive maintenance, we can’t anticipate every potential issue you might experience with your production printer. What we can do is offer immediate support and exceptional customer service.
Our on-demand support services include:
- A dedicated service technician who knows your equipment and business and acts as your first point of contact
- Remote monitoring of your equipment status
- Automatic dispatching of a service technician when issues arise
- Response time updates and guaranteed assistance within two hours
- Emergency supply and parts storage at your office
- Remote monitoring of supplies and automatic shipments
Our SOS technicians are fully certified by Canon, Konica Minolta, and Kyocera, allowing them to diagnose and resolve complex issues quickly. Plus, we receive support from our manufacturing partners. If a problem arises that we can’t fix, our team members escalate the issue.
In addition to preventive maintenance and on-demand support, SOS offers a satisfaction guarantee. If we can’t get your machine back to full functionality, we replace it with a like model for the remainder of your lease.