How To Reduce Common Copier Problems

Are you tired of dealing with common copier problems? It may be time to sign a service contract with your managed print provider. Many managed print companies can detect and solve problems before you even notice them. Here are a few ways a partnership can reduce common copier problems:

• Remote monitoring: Your managed print provider can remotely monitor your printing equipment, which allows them to diagnose and troubleshoot problems without visiting your office.
• Automatic supply shipments: When you run out of toner and ink, it might take a few hours to find and purchase replacements. When you partner with a service provider, you don’t have to worry about running out of supplies. They remotely monitor supply levels and automatically send new toner and ink before you even need it.
• Guaranteed turnaround times: If you don’t have a regular print service provider, you might have to wait a few days for a local technician to fit you in. You typically get guaranteed service within a few hours with a service contract.
• Preventive maintenance: Printer issues usually don’t arise out of nowhere. Often, your parts wear down over time. During preventive maintenance visits, your service provider can assess printer components and replace any damaged parts before they go bad.
• Replacement part storage: Have you ever waited weeks to receive a replacement part from your printer manufacturer? You can cut down that wait significantly by partnering with a service provider. Many companies store replacement parts and proactively order extra supplies to keep on hand.
• Live help desk support: When you have trouble getting somebody live on the phone to diagnose a simple scan or print problem, service providers like Superior Office Solutions have a live help desk with trained IT professionals that can triage this immediately. Their team can remotely access your PC and make sure your print and scan settings are correct.