Why you’ll love SOS service

Every office equipment vendor claims to provide good service, but few truly deliver on that promise. At SOS, we can guarantee you’ll be happy because we do what it takes to keep your equipment running smoothly.

Printer and copier repair service

Here’s how SOS has earned a reputation as a reliable and helpful service provider:

  • A live person answers your call and helps you immediately.
  • Or, schedule service online at your convenience. The choice is yours.
  • We arrive within hours and complete your repair in one visit.
  • We monitor your machines remotely and respond (even before you call!) when we detect malfunctions that cause breakdowns.
  • Never find yourself out of toner or ink! We monitor that too and ship it to you automatically.
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Production print service

Service for production printing in a high volume, central reprographics department (CRD) has specialized requirements above and beyond the needs of typical office printers. SOS offers the technical expertise and white-glove service you need to keep your operation running smoothly.

  • Dedicated service team & practices that maximize uptime.
  • Remote monitoring and fast, reliable response time (2 hrs)
  • Never wait for parts or supplies.
  • Weekly inspections, tune-ups and preventative maintenance to prevent problems and maximize uptime.
  • We go the extra mile to ensure satisfaction and we’ll never leave you without a solution.
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Meet our Service Manager: Steven Cialino

“The SOS team is a very proud, determined, technically-sound and experienced group. I hand-picked many of them myself, and most are IT engineers (ask around: this is a cut above other providers). Because I served over 15 years in the field myself at an advanced level on the technical side and IT side, I understand what’s required to ensure all service-related issues are resolved quickly, efficiently, and correctly from a technical standpoint. We also collaborate with an entire network of experts through the use of a database for the service community.

All SOS engineers love to come to work. Including myself. No one on my team will shy away or say “I can’t do that!” Just the opposite: they welcome a challenge and take great pride in solving every problem. I accept nothing less from my team and see to it that clients are happy with their equipment. I can honestly tell you that SOS has the best service team in the New York City area. When you choose SOS, you’ll be glad you did. You have my word on that!”

SOS service coverage area

SOS services office equipment within the 5 boroughs of New York City, as well as Long Island, Westchester, southern Connecticut and New Jersey. We can service all your locations within that area.

Brands we service

SOS is an authorized Canon copier repair & MFP service provider, as well as for HP, Samsung and Pitney Bowes equipment.

SOS customers: Request service

SOS customers, login to connect with our service group at your convenience.

Order Supplies
Submit a Service Request
Or, call (212) 695-5588 during our business hours: 8:30am to 5:30pm Monday through Friday.