Why trust SOS for printer & copier repair in New York?

Thousands of businesses trust SOS for printer & copier repair in the New York City metro area. Here’s why they choose us and stay with us as long-term customers:

Response times you can count on

When you call us for printer or copier repair in New York, we’ll give you an ETA that’s always the same day, within 4 hours and usually within 2 hours. When you schedule service online, we call you within 5 minutes to confirm your ETA.

In the unusual case when we experience a delay, we always call you within your expected window with an updated ETA. You’ll never be wondering when your tech will arrive. You can trust SOS to provide fast, consistent response when you need us.

We respond even before you call us!

We monitor your Canon equipment remotely, so we know even before you do if a significant repair issue arises. We automatically schedule a service call to minimize your downtime. Our Help Desk can also quickly diagnose IT issues via remote access to your network.

Quick parts availability

We’re committed to getting your equipment back up and running as fast as possible. That’s why we keep an extensive parts inventory in our midtown Manhattan supply warehouse, and employ dedicated parts messengers to deliver parts while your tech keeps working.

Never worry about supplies again

We also monitor your supplies usage and automatically ship you toner and ink so you never find yourself short.

We can service your existing equipment

Even if you didn’t lease or buy your machine from us, SOS can help you with service and repairs for the equipment brands we represent.

White glove service for production printing

If you have a high-volume print production shop or department, SOS has the technical expertise and maintenance program to meet your specialized requirements. Our production print customers get a designated technician that knows their equipment and operation, as well as a weekly preventative maintenance visit designed to avoid problems and maximize uptime.

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Technical excellence

Our Field Engineers receive extensive, ongoing training and are certified by all the manufacturers we support. SOS service staff also has access to online knowledge bases as an added resource for troubleshooting. Our experience means we can solve difficult problems that others can’t.

Contact us for a quote for an ad-hoc repair, or to schedule an inspection and get an estimate for a service contract.

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