Copier Service in NYC: What Response Time Should You Expect?

Not all copier service in NYC is created equal. Ensuring that your service vendor is putting the right equipment in your office is one thing, but making sure they’re providing great copier service if something goes awry is something entirely different.

It’s been said (a LOT) that time is money, and as cliché as that might be, it’s true in virtually every business genre on the planet. Losing productive time as a result of a broken copier can send an operation into a state of collective panic that can indeed cost an organization cold, hard cash. That’s why finding dependable copier service in NYC is so important. If something goes wrong with your copier, you need to know that you can get a copier service technician on site as quickly as possible.

So, exactly what kind of response time can you expect? A good, reputable copier service in NYC should be able to respond to most service calls within 2-4 hours. Anything longer than that and your operation is probably looking at a minimum of a day before you’re up and printing again.

Here at Superior Office Systems, we understand how important response time is to our clients. That’s why you can call us and get a live person on the phone, who will give you an estimated time of arrival for your repair technician. In most cases, this will be under 4 hours, and oftentimes it’s under 2. It’s one important reason thousands of businesses trust us for copier service in NYC.

What else should you look for in quality copier service in NYC?

Response time is important, but there’s more you should look for to make sure you’ll get the copier service your business needs.

Proactive communication

Servicing offices in the NYC area can be unpredictable, so there are occasionally times when a technician might become delayed due to traffic. If there’s a delay for any reason, Superior Office Systems will call you with an updated ETA so that you’ll never be left wondering where your technician is, or when he will arrive.

Parts availability

In most cases, response time is only half the battle should your copier suddenly malfunction. A repair technician might be able to get on site in 2 hours, but if it takes another 3 days to get the part he needs to fix your copier, that quick response time won’t do your operation much good.

Getting the parts needed to fix your equipment in a timely manner is a major quality that you should look for when shopping copier service in NYC. Look for a vendor that keeps their own parts in stock and can get them to your site quickly. That’s a challenge in NYC where it’s not always efficient (because of traffic and parking issues) to send a tech with a fully-equipped truck. To get to you in 2-4 hours techs are often traveling on the subway.

Superior Office Systems maintains an extensive parts inventory, ensuring that if you need a new part to get your operation up and running again we’ll have it on hand. We store consumable parts for all copiers we service, including drums, fuser rollers, clutches, and other tier one parts and some tier two parts. We also employ dedicated messengers to deliver those parts so that their technicians can get to you ASAP and focus on what they do best–fixing your equipment! This ensures that your operation gets both the parts you need and the technicians that know how to install them on the same day.

Easy access to supplies

Some of the parts you’ll need for the day to day functioning of your copier aren’t necessarily repair parts at all. They’re just standard copier supplies that ensure your operation keeps running smoothly. A good copier service in NYC should keep you stocked with those supplies.

Superior Office Systems can monitor our clients’ Canon copiers and printers remotely. This allows us to keep an eye on supplies like toner, and when levels get low we can send out a replacement cartridge without the client ever having to lift a finger. This makes us a leader for copier service in NYC and ensures that businesses never have to worry about printing functions going down from a lack of toner. It also allows the business to keep just one spare toner cartridge on the shelf at a time, eliminating the need for a costly and space-consuming inventory of supplies.

Read more about how this works: Canon Coper Supplies: Never Run Out Again

Remote monitoring

This remote monitoring capability also allows Superior Office Systems to remotely monitor your equipment for equipment malfunctions. In the event a breakdown does occur, we’ll know about your problem even before you do, and can dispatch a copier service technician to the appropriate location very quickly. In our experience, businesses really appreciate that kind of proactive copier service in NYC.

Help with simple fixes that avoid a service call

Ideally, if something does go wrong with your equipment, your provider of copier service in NYC will take measures to get the situation resolved without having to send a technician out on a call.

Reputable vendors should attempt to walk clients through simple fixes over the phone or by emailing easy to follow instructions. Their technicians may actually be able to monitor and “plug in” to the machine remotely so that your operation can get up and running again without having to wait for a technician to arrive. A provider of copier service in NYC may have the quickest response time in the city, but if they can have you back up in 5 minutes by fixing the issue remotely it’s even better.

Learn more: Quick DIY Copier Fixes Without a Visit From a Printer Repair Company

Expertise

A superior provider of copier service in NYC employs the best and most experienced technicians who are factory-trained by the manufacturers. This is further proof that response time shouldn’t be the only thing you look for when selecting copier service in NYC. Technicians may be among the fastest responders in the business, but it won’t do you any good if they can’t fix your problem on their first visit. A 2 hour response time is fast, but not if they have to do it 3 times to completely fix the problem.

Check out the detailed guide How To Evaluate Office Copier Service and Support BEFORE You Buy for a comprehensive look at how to select the right copier service in NYC.

Remember, not all providers of copier service in NYC are created equal, and it pays to do a little homework before making a final decision.